Lee's 'Better Communication Results' blog

A blog to help YOU communicate better for better business results!

Thursday, August 18, 2005

Nonverbal communication: getting it so very, very wrong

I had to laugh when I read Chico's experience of someone who had read a little too much pop psychology. I mean, I also read Psychology Today, but I don't assault people at a bus stop with it!

Chico's story is a fantastic reminder that when attempting to interpret people's motivations by their nonverbal signals, we need to interpret a cluster of signals, not an isolated, one-off gesture.